Returns and Refunds

Return Costs

  • Sweden

    • The original shipping cost (49 SEK) is non-refundable.
    • For returns, both the original shipping fee (49 SEK) and the return fee (49 SEK) will be deducted from your refund.

    Europe

    • The original shipping cost (€18) is non-refundable.
    • For returns, both the original shipping fee (€18) and the return fee (€18) will be deducted from your refund.
  • How to Make a Return:To initiate a return, please follow these steps:
    1. Return Slip: You will receive a return slip with your order.
    2. No Return Slip? If you did not receive a return slip or misplaced it, please contact us at support@olesdottrar.se. We will assist you and provide a new return slip.
    3. Prepare the Package: Carefully pack the items in their original condition with all tags and labels attached. Ensure the completed return slip is included in your return package.
    4. Send the Package: Use the return shipping label that we send with your order and send the items back to us.

Right of Withdrawal

  • You have the right to withdraw from your purchase within 14 days of receiving your order. This applies to all items except:
    • Items such as jewelry or sunglasses where the seal has been broken.
    • Hair accessories, due to hygiene reasons.

Conditions for Returns

  • Items must be unused, in their original condition, and have all tags and labels attached.
  • Returns must be initiated within 14 days of receiving the order.
  • Refunds will be processed via Klarna within 14 business days of receiving and approving your return.

Unclaimed Parcels or Failed Delivery Attempts

If a parcel is returned to us due to the following reasons:

  • The recipient did not pick it up from the service point.
  • Incorrect delivery information was provided.
  • The recipient refused delivery.

A fee will be applied to cover the cost of return shipping, packaging, and handling:

  • Sweden: 300 SEK.
  • Europe: €40.

This fee will be deducted from your refund, or a new shipping fee will apply if you request redelivery.

Claims and Complaints

Transport Damage

  • If you notice any damage to the packaging or items upon delivery, report it to the carrier immediately and contact us within 24 hours at support@olesdottrar.se.
  • Please include photographs of the damage.

Defective Products

  • If you receive a defective product, contact us as soon as possible at support@olesdottrar.se with your order number, a description of the issue, and photos if applicable. We will either replace the item or provide a refund.

Contact Information

For any questions or concerns, you can reach us at:

We are here to help! Thank you for choosing Oles Döttrar.